Privacy Policy
Last updated: 22 October 2026
Who we are
This policy explains how HB at Lambley Ltd, trading as Floralands Garden Centre, uses your personal information. We are the data controller for the information described here.
- Address: Catfoot Lane, Lambley, Nottingham NG4 4QL
- Registered in England and Wales, company number 11428788
- Email: info@floralands.co.uk · Telephone: 0115 990 2502
Floralands and Hollybeck Garden Centre are run by sister companies and share one Privilege Gardener loyalty scheme. If you use your card at both, both companies hold your account details and points history.
What we collect and why
| What we collect | Why we use it | Legal basis |
|---|---|---|
| Name, address, email, phone and card number when you join our Privilege Gardener loyalty scheme | To run your account, add and redeem points, and let you use our loyalty app | Contract |
| Your purchases, visit dates and points balance | To calculate points and rewards, and to understand which products and services our customers use | Contract; legitimate interests |
| Business name, contact details and account history for trade and landscaper accounts | To run your trade account, apply the right discount and keep financial records | Contract; legal obligation (tax records) |
| Your email address, if you have opted in to marketing | To send news, offers and event information | Consent — you can withdraw it at any time |
| Messages, emails and calls you send us | To answer your query and keep a record of it | Legitimate interests |
| Orders, deposits and quotes | To supply what you ordered and keep financial records | Contract; legal obligation |
| Basic website usage data (pages viewed, browser, approximate location) | To keep the website working and see how it is used | Legitimate interests; consent for non-essential cookies |
We do not sell your personal information. We do not pass it to other businesses for their own marketing.
Keeping your details accurate
We periodically check that the email addresses we hold are correctly formatted and still in use, so that we do not send messages to the wrong place. We may use a specialist email verification service for this. That service only receives the email address and deletes it after the check.
Who processes your information for us
We use trusted suppliers to store and process information on our behalf. They act only on our instructions and under a written agreement.
| Supplier type | What they do |
|---|---|
| Till and EPOS system provider | Stores customer accounts, loyalty points and sales records |
| Email and office software providers | Our email, documents and the data behind our loyalty app |
| Website and app hosting providers | Hosts our website and the Privilege Gardener app |
| Accounting software and our accountant | Invoices, payments and statutory financial records |
| Card payment provider | Processes card payments; we never see or store your full card number |
| Email verification service | Checks that email addresses are valid |
| Email marketing platform | Sends our newsletters to customers who have opted in |
We may also share information where the law requires it, for example with HMRC or the police, or as part of selling or buying a business.
Transfers outside the UK
Some suppliers store data in the European Economic Area or the USA. Where they do, we rely on UK adequacy regulations or the UK's approved contract terms (the International Data Transfer Agreement or Addendum) to protect it.
How long we keep it
We keep personal information only for as long as we need it for the purposes above.
- Loyalty and customer accounts: while your account is in use. We review our records periodically and remove or anonymise accounts that are no longer active.
- Trade accounts, invoices and other financial records: 6 years after the end of the financial year they relate to, as the law requires.
- Marketing consent: until you unsubscribe or withdraw consent.
- Emails and enquiries: for as long as needed to deal with them, and removed in our periodic reviews unless they form part of an order or account.
You can ask us to delete your information at any time, and we will do so unless the law requires us to keep it.
Your rights
You have the right to:
- ask for a copy of the information we hold about you (free of charge — we reply within one month)
- ask us to correct information that is wrong
- ask us to delete your information, where we no longer need it
- object to, or ask us to restrict, how we use it
- ask for your information in a portable format
- withdraw marketing consent at any time — use the unsubscribe link in any email, or email us
To use any of these rights, please email info@floralands.co.uk or write to us by recorded delivery at Floralands Garden Centre, Catfoot Lane, Lambley, Nottingham NG4 4QL.
Cookies
Our website uses essential cookies to work, and analytics cookies to show us how it is used. Non-essential cookies are only set if you accept them in the cookie banner, and you can change your choice at any time.
Complaints
If you are unhappy with how we have used your information, please contact us first. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or telephone 0303 123 1113.
Changes to this policy
We will update this page when how we use personal information changes. The date at the top shows the latest version.